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Abuse
  • I think I was hacked!?!
  • My bandwidth is off the charts!?!
  • Null Routed?
  • Suspicious activity?
Affiliate
  • As an affiliate, what can I sell?
  • How do I become an affiliate?
  • If one customer does not pay, will this affect my other customers?
  • What commission do I get?
Dedicated Server
  • Are IPv6 available?
  • Dedicated Server Control Panel
  • How do a reboot my server?
  • How long does it take for my dedicated server to get setup?
  • How many IPs can I get?
  • I need a dedicated server only for a couple of hours?
  • I think my hardware is failing?
  • What is a Traceroute?
  • What OS version do you install?
  • Why is the bandwidth different in the US and EU compared to Asia, Japan, China, Australia, etc.
Domain Hosting
  • How do I forward a domain?
  • How do you register a domain name?
  • No DNS Propagation!?! How is this possible?
  • What are your nameservers?
  • Why should I register my domain with you?
Game Server
  • 'Can only be accessed within a local network' in my logs?
  • Ark - Admin & Commands
  • Ark server show 70 slots!?!
  • Can I get help with installing a config mod?
  • Can I get my game reloaded?
  • Game Server Control Panel
  • How do I connect to my game server?
  • How do I FTP to my game server?
  • How to install Ark Mods?
  • How to setup Steam Workshops
  • I have multiple game servers at the same location, can I get my network optimized?
  • I need a MySQL Database for my game server?
  • My game server keeps stopping!?!
  • Restriction service communication failure pnkbstra.exe
  • Steam games display ping and fps during game?
  • Unturned - How to add Admin
  • URL to Conntect to Game Server
  • What happen to instant activation?
  • What is a slot?
  • Why are my AAPG PB screenshots are not updating?
  • Why does my game server say "Processing"?
  • Why does my game server say "Unknown"?
Linux Sheets
  • APF (Advanced Policy Firewall)
  • BFD (Brute Force Detection)
  • CSF (Config Server Firewall)
  • Screen
Managed Services
  • Can managed services be applied to any product or service?
Pre-Sales Questions
  • Additional IP Justification
  • Benchmark Performance
  • Beyond Compliance
  • Can I set my own RDNS?
  • Complete Service
  • Do I need a PayPal account to complete payment?
  • Do I need to sign a long term contract?
  • Do you provide a network uptime SLA?
  • Do you provide IPMI / KVM/IP support?
  • Enterprise Security
  • Free Migration
  • I dont see a server with the specs I want?
  • If I have kvmip with media support, can I install my own OS?
  • Is there a cost to setup software raid?
  • Is there any discount for renting multiple servers?
  • Our Guarantees
  • Payment Failure or I can't complete payment
  • What forms of payment do you accept?
Reseller
  • Can I resell your services?
  • Private Name Servers
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  • What is the difference between a Reseller and an Affiliate?
Support
  • Do you have a Network Status page?
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  • I have not received any response from my support ticket?
  • What are your support response times?
  • What is the best method of support?
  • Why does my ticket keep closing?
Virtual Private Server
  • Are IPv6 available?
  • Enable Remote Desktop On Windows KVM
  • How long does it take for my virtual private server to get setup?
  • I accidentally did an OS reinstall, can I get my data back?
  • Is VPN allowed on a Virtual Private Server?
  • SolusVM Control Panel
  • VPS Troubleshooting
  • What happen to instant activation?
  • What is a VPS?
  • What is a vSwap?
Voice Server
  • Download Mumble
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  • How do I install Teamspeak?
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Web Hosting
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  • Multiple SSL Certificates on one IP
  • Multiple websites on one IP
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  • What does Unlimited mean?
  • What is a sub domain?
  • What's the difference between a Parked Domain vs Addon Domain?
  • Where do I save my html files?
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